Refund policy
Every StoryMap is thoughtfully illustrated and created specifically for the customer. Please review this policy before placing an order.
Cancellations, returns, and change-of-mind refunds
Because every StoryMap is custom-made to your specifications, orders generally cannot be cancelled, returned, or exchanged once production has begun. Payments are non-refundable for change of mind, except where a refund or another remedy is required by applicable law.
Artwork review and approval
Your order includes up to three rounds of edits before printing. A round of edits means one consolidated set of requested revisions submitted after reviewing a draft. Nothing is printed until you approve the final artwork.
Your approval confirms that you have carefully reviewed the artwork, including names, spelling, dates, locations, wording, layout, and illustrated details.
StoryMap relies on the accuracy of information and reference materials provided by the customer. StoryMap is not responsible for inaccuracies or errors resulting from customer-submitted content or customer-approved artwork, except where required by applicable law.
Color variation
Colors may appear differently on different screens and devices. Minor variations between on-screen artwork and the final printed product resulting from monitor settings, printing processes, or material characteristics do not constitute defects.
Damaged, incorrect, or defective orders
Please inspect your StoryMap promptly after delivery. If it arrives damaged, defective, incorrect, or materially different from the artwork you approved, contact anne@thestorymap.com with:
- Your order number
- A description of the concern
- Clear photographs of the StoryMap and packaging, when relevant
Please notify StoryMap as soon as reasonably possible after delivery, preferably within seven days, to help us investigate and work with our production partners. This preferred timeframe does not limit any mandatory legal rights that may apply.
If a StoryMap arrives damaged, defective, incorrect, or materially different from the approved artwork, StoryMap will review the circumstances and, where appropriate or required by applicable law, may repair, replace, remake, or refund the order.
Nothing in this policy limits consumer rights that cannot legally be waived.
Shipping delays and non-delivery
Production and delivery timelines are estimates unless StoryMap expressly agrees to a specific deadline.
StoryMap is not responsible for carrier delays outside its reasonable control, including weather, customs processing, or carrier disruptions, although we will work with you and our shipping partners to resolve delivery issues where possible.
If an order is confirmed lost in transit, StoryMap will provide an appropriate remedy in accordance with applicable law and the circumstances of the shipment.
If an order cannot be fulfilled or shipped within a timeframe required by applicable law or expressly agreed with you, StoryMap will contact you and provide the options required by applicable law.
Refund processing
If a refund is required by law or otherwise authorized by StoryMap after an individual review, it will be issued to the original payment method. StoryMap will issue the refund within any timeframe required by applicable law; your bank or payment provider may need additional time to post it.
International consumer rights
Because StoryMaps are custom-made to the customer's specifications and are clearly personalized, statutory cancellation or cooling-off rights may not apply where permitted by applicable law. Mandatory rights concerning faulty, damaged, misdescribed, or undelivered goods remain unaffected.
Contact
Questions about this policy or an order can be sent to anne@thestorymap.com.