Frequently Asked Questions

What happens after I place my order?

After checkout, you’ll receive a short form via email to tell us about your journey — places, dates, meaningful moments, little details. Once submitted, we’ll get to work on your custom map. You’ll receive a first draft in 3 business days, with time for revisions if needed.

How soon will I receive my order?

Digital maps: Ready within 3 business days after you submit your form.

Printed and framed maps: Ship within 24 hours after you approve the final design. Shipping is between 5-7 business days.

We'll keep you updated every step of the way.

Do you ship internationally?

Yes! We ship printed and framed maps globally. Want to save on shipping? Choose the unframed option and print it locally or at your favorite shop.

Can I gift this to someone?

Absolutely. Many of our maps are given as anniversary, engagement, friendship, or “just because” gifts. You can include the recipient’s info in the order form — or let us know if you want to send it to them directly with a custom note.

Can I include multiple locations on one map?

Yes! Whether it’s a cross-country trip, long-distance love story, or years of adventures, we can illustrate multiple places and journeys on the same map. Just let us know in your form!

What if I don't love the design?

We offer unlimited rounds of revisions, so you’ll have the chance to fine-tune everything — from colors to details — until it feels just right.